Customer Feedback
Customer feedback plays a very important part of the development of Vital Certificates. Good, bad or indifferent, we welcome all feedback.
Feedback helps us to improve the services we offer. Therefore, we strive to act on every comment made.
If you wish to leave feedback on Vital Certificates and your experiences shopping with us, please do so here...
Email: feedback@vitalcertificates.co.uk
Here's what our clients say about Vital Certificates
Linda G - Dubai, UAE
'I just wanted to thank you and the Vital Certificates team for the excellent service I have received.
The [attested] documents are now in my possession and I have to confess to being staggered by the speed and efficiency of the overall transactions involved.
Your company has exceeded all my expectations in every aspect but in particular your commitment and determination to overcoming logistic issues, as well as delivering beyond promise.
Once again sincere thanks. '
Howard T - Dubai, UAE
'Many thanks for the prompt despatch of my son's birth cert. it arrived today. Be aware we will recommend your service to other ex .pats'
Mary H - Pretoria, South Africa
'Thankyou so very much for locating my husbands certificate, I would recommend you to family and friends for your helpfulness, thankyou again'
June J - Sussex, UK
'I wanted to confirm I received my order. Also, I would like to thank you for your excellent & timely service. Very impressive in this day & age & quite refreshing.'
Graham B - Florida, USA
'You folks are terrific! I received the birth certificate and I thank you for your speedy response.'
Susan R - Oregon, USA
'We just want to take this opportunity to thank you and Vital Certificates for your efficiency and customer service, we will definitely use your company again for all our business.'
Christine D - Mallorca, Spain
'Thank you very much for providing such an excellent service; I was able to collect my certificates at the Fedex station in Mérida yesterday and noted that my requests had all been carried out exactly as promised.
Should I be contacted by a person from the United Kingdom who is planning to move abroad in the future, I will be sure to recommend your services.
Once again, many thanks.'
Daniel C - Mexico
'hi thankyou for your excellent service, have recieved my birth certificate, , wouyld reccomend you to anyone , thanx again'
Josephine C - Australia
'I confirm the certificates were received today just 8 date after posting. Fastest I've ever received mail from UK or other country.
Fantastic service. Thank you very much..'
Chris K - Thailand
'I confirm that we have received the Certificate. Thankyou very much for your most professional service. You are in my "favourites". Thankyou again.'
Bob F - Ely, Cambs
'Thank you so much for your fast response and very Fast delivery of my birth certificate it arrived today 29/4, this has meant I can go on my holiday to Bali as planned with out any hiccups. Thank you once again.'
Tracey R - Australia
'Hi. A short note to confirm receipt, today, of the certificate and to thank you for your excellent service. I hope I don't have the need for such services again, but if I do, then I know where to go to for help!'
Frank R - Cyprus
'Thank you so much for the scanned document regarding my Uncle's birth. Your professionalism in handling this request as well as another we made is much appreciated. We will be contacting you for additional documents in the future.'
Lynn G - USA
'Hello, I recieved my duplicate certificate this morning. Thank you very much for a fast and efficient service.'
Christine R - UK
'Thanks for your excellent service. My grandfathers birth certificate arrived in my postbox on Wed the 15th April. It would be wonderful if South Africa could offer the same service (I need a copy of my mothers birth certificate) Here one has to visit the local home affairs office, fill out an application.....delivery can take 6 - 8 weeks! Thanks again'
Barbara W - South Africa
'Thank you so much for all your help. Much appreciated.'
Michael S - USA
'Hi. The certificate arrived yesterday - wednesday. Thank you - excellent service.'
Hilda S - Australia
'Thank you I received the package and the e mail you were very helpful and I appreciate it very much..'
Pixie L - USA
'Many thanks for your [dispatch] update...much appreciated...great service...'
Bill S - Canada
'Thank you for your exceptional service. The certificate (original) has arrived here in Manila (at noon on Thursday 2nd April 2009). The electronic scan version arrived with your other email on 31st March 2009. The promptnes of your service has helped me a lot.'
Richard R - Philippines
'Thank you very much for this service! Both the scanned version and the actual officially sealed version of the extracted birth registration have arrived in good order. Many thanks for taking care of this.'
Marjorie G - USA
'Thank you so much for your great service. My birth certificate arrived yesterday. I'm well pleased.'
Christine S - Canada
'Thank you so much. I received your envelope today. Amazing to see it. I was surprised at the ages. I thought they were older.'
Ann Marie C - Ireland
'Can I just say that you offer a TREMENDOUS service -- I cannot tell you how much I appreciate it. We'll be using you often!'
David M - Canada
'Thank you for your help, very good service, and much appreciated'
Cathy W - UK
'Thank you so much for this. I have been trying to find the whereabouts of my Great-Grandmother for almost 30 years. Until quite recently I had thought it impossible to ever find her ... However, thanks to all the Online records available these days, I have now managed to piece her life together. I am most grateful for your service -- many, many thanks!'
Sandy M - Bermuda
'I am so grateful, that you have sent our marriage certificate out to us. I received it yesterday, thank you for your expert service and speedy delivery.'
Grace Z - UK
'Thank you for your message regarding my certificates. The package has been recieved. Thank you again for your swift delivery.'
Sue B - UK
'Thank you for your prompt service!'
Jackie C - USA
'I recieved my order today 6th Nov. , and would like to thank you for your excellent service . I am totally satisfied with the way in which you completed my order.'
Ian T - France
'Thank you very much for a very prompt and smooth transaction'
Valerie L - UK
'Many thanks for your fast turn-around and assistance.'
Tanya E - UAE
'Thanks, that's wonderful. I'm really impressed with the high level and quality of the service.'
Jonathan F - UK
'I heartily recommend this service to anyone needing to get copies of vital records. My phone call with Mat walked me quickly and knowledgeably through all the options available to me, the best way to provide the data needed and the likely outcomes to expect. VitalCertificates stands out from the crowd, so if you are reading this please know you can proceed here with confidence.'
John J - USA
'Many thanks for your help in obtianing the certificate I ordered with you it arrived today and I am very happy to have it and would use you again and will tell others of your service.'
Kenneth W - UK
'Thank you very very much for getting my birth certificate scanned and sent to me so quickly. It meant I had all my paperwork in time for my visa applicaiton appointment today. Thank you for your friendly, speedy and efficient service.'
Katrina J - USA
'Many thanks for your wonderfully helpful service'
Brenda M - New Zealand
'I would like to thankyou very much, for your help.'
Denise E - USA
'I would like to thank you and your staff for your prompt and efficient attention to my request for a copy of my original marriage certificate. This was greatly appreciated.'
Allan R - Australia
'Thanks a lot for sorting this out, and for the speed of your response in handling this order. I will definitely be recommending your company to my family and friends.'
Dapo G - UK
'MANY THANKS for you kind and speedy response to our request for a birth certificate.....it saved the day!!! Many thanks and have a great day.'
Donna L - USA
'Hi this is just to let you know that I have received this item, and I'm very impressed with the speedy service.'
Keran J - Australia
'Just a quick note to let you know how pleased I am with your exceptional service! I have received my birth certificate copy in less than one month, including mailing time. Fantastic! I would not hesitate in recomending your company to any one. Thanks again.'
John G - Canada
'I just wanted to confirm receipt of the document. Thank you very much for all of your assistance with this. Your efforts are very much appreciated.'
Angela C - Bermuda
'Thank you for your very prompt delivery of my daughter's birth certificate. We thought it would take for ever to get here, but it didn't. Now Fiona can get her passport and take a much needed holiday. Thank you again'
Valerie W - Canada
'Just to say my order was received upon my return home from work. Delighted with the result and speed of service. A job well done, thanks again.'
John H - UK
'A big Thank You to all! I received delivery of the birth certificate at home today. Wonderful service. Thank you. Much appreciated.'
Dianne B - South Africa
'Thank u for your quick response--the certificate arrived today--tuesday 11am Australian time--very good service once again thank you.'
Graham M - Australia











Just to let you know that we have received the [attested] certificate, thank you. This is the second time I have used Vital Certificates and would like to compliment you on your speed and efficiency.