Terms and Conditions

Vital Certificates Ltd Terms and Conditions

In these Terms and Conditions “we, our, us, Vital England, 'vitalengland.com” refers to Vital Certificates Ltd.

Overview

Vital Certificates Ltd is a professional company for the supply of Birth certificates, Marriage certificates and Death Certificates, from various official government sources within Europe. All certificates supplied are certified original copies of microfiche held by the relevant authorities.

Order acceptance

Vital Certificates Ltd will only accept orders where it believes that the purpose for which the certificate has been ordered is both bona fide and legal. For this purpose we ask that you complete all requested fields on our online application form: Failure to complete all fields could result in delay or non acceptance of your order.

Payment Terms

Our sole terms of business exist as pre-payment predominently by online payment being made at the point of the order via eith SagePayor Google Checkout. The payment will appear on your credit card statement as VITALCERTS. Your payment is transacted not on the site of Vital Certificates Ltd but on the site of SagePay (formerly Protx) or Google in all circumstances. Other forms of acceptable payment are Cheque or BACS transfer, in advance in all circumstances.

Delivery

Using the various mailing systems in Europe we will despatch the requested record(s) to the address requested on the given order, addressed to the person requested on the order. We do not offer and are unable to supply a pick up service. Delivery times quoted are given in good faith and whilst in around 95% of the ordered products are adhered to they do not form part of our contract the given time is based on working days and is deemed to commence on the next working day following receipt of order

Problems

We ask that you allow the given period for the despatch of your ordered certificate in the majority of case we dispatch prior to the quoted period. Should your request be late in arriving or you have question relating to a delivered order please feel free to contact us.

Where a certificate is not registered or does not match the given details we will be unable to supply the requested certificate. In certain circumstances, particularly England and Wales, the 50 year rule applies. This means that you must supply us with all of the required details.

Where incorrect information has been supplied to Us, leading to a request made for the production of the requested documentation, Vital Certificates Ltd reserve the right to retain a fee of UK£10.00+vat (£20.00+vat for priority orders) per certificate to cover Our professional fees. The remainder of any payment will be credited. Therefore, please be sure the information supplied is both accurate and complete. Vital Certificates Ltd cannot accept any responsibility for false inaccurate or incomplete information supplied.

Postal Address

The postal address of Vital Certificates Ltd in the UK is:

Vital Certificates Ltd
Batley Business Park
Technology Drive
Batley
West Yorkshire,
WF17 6ER
UK

Company Name: Vital Certificates Ltd

Company Registration Number: 6568017

VAT Registration Number: GB 933 6950 02

Contract of Order

The point at which an order shall be deemed to have commenced is the point at which the order arrives on the server of Vital Certificates Ltd with the relevant payment accepted on the server of either SagePay or Google Checkout, our online secure servers. Because of the way that we work the contract is deemed to commence at this point and regulation 13 of the distance selling and home ordering regulations are deemed to apply and Vital Certificates Ltd does not offer the right to cancel once the order has been made.

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