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Questions about certificate ordering

Delivery Information

We offer the widest range of delivery methods to ensure that our clients receive their documents within a time suitable to their needs. All documents are shipped in C5 board-backed envelopes to ensure that documents are protected during transit. Our choices are as follows:

  • Standard
  • UK Only - Recorded Delivery
  • UK Only - Special Delivery
  • Tracked Airmail
  • Express (Courier)

Please Note: Stated delivery times are in addition to the time taken to complete the service chosen.

Standard (UK 1st Class or Airmail)

All document orders include standard shipping free of charge. For UK orders, we ship via Royal Mail 1st Class post with a postal time of 1-2 days. Overseas orders are sent via Royal Mail Airmail. Typical transit times for Airmail are 3-4 days to Western Europe, 4-5 days for Eastern Europe, 5-7 days for North America, and 7-10 days for the rest of the world. Please note that these service times are quoted in working-days and are best-endeavours and not guaranteed. Regrettably, we are unable to offer any compensation should a shipment sent on the standard service go astray.

UK Only - Recorded

Available for deliveries to the UK only, Royal Mail Recorded (Signed For) Delivery is an upgrade to standard 1st Class postage to include tracking and compensation. Please note that this service requires someone to be available for the item to be signed for.

UK Only - Special Delivery

Available for deliveries to the UK only, Royal Mail Special Delivery is a guaranteed next-day service for delivery before 1:00pm and includes tracking and compensation. Please note that this service requires someone to be available for the item to be signed for.

Registered Airmail

This option provides either Royal Mail International Signed For or Airsure services depending upon the destination. Where possible we will send via Airsure which is available to the following countries:

Europe - Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Slovak Republic, Spain, Spitzbergen, Sweden & Switzerland.

Outside Europe - USA, Singapore, New Zealand

For all countries not listed above we will use Royal Mail International Signed For. Typical transit times are 5-10 working days but does also include a tracking number and require signature.

Express (Courier)

Express deliveries are sent via Fedex, UPS or DHL and are guaranteed and insured. Typical transit times are: Western Europe, 1 working day; Eastern Europe, 2-3 working days; North America, 1-2 working days; Australia & New Zealand, 3-4 days; Rest of World, 3-6 days. We also offer some additional time-definite services at cost. Please contact us for further details or a customised price. Please note that a signature is required on receipt.

Please note: It is not possible to deliver to a PO Box address using Courier services. If you are unable to supply an alternative address, your package will be held at your local UPS depot at which point you will be contacted directly by a courier representative to make alternative arrangements for either collection or redirection. 

Call Us Today on +44 (0) 330 088 1142