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Reviews and Feedback

Customer feedback plays a very important part of the development of Vital Certificates. Good, bad or indifferent, we welcome all feedback.

It helps us to improve the services we offer. Therefore, we strive to act on every comment made.

If you wish to leave a review on Vital Certificates and your experiences shopping with us, please do so here...

Email: feedback@vitalcertificates.co.uk

You can read about our customer's experiences with Vital Certificates below. You can also see how they have reviewed us on Facebook and read their posts to our page there.

See below what our clients say about Vital Certificates:


"I was applying for an occupational pension and suddenly found that a copy of my original marriage certificate was required urgently to meet the deadline for the application. I was separated over 25 years ago following a short marriage and had not kept any documents or records. I couldn't even remember the exact date of the marriage. I looked on line initially to see what department I had to apply to and how to go about it. However to my surprise I came across Vital Certificates who offered the whole service. All I had to do was give the names of myself and my then wife along with a rough idea (2 years either way) of the year of marriage and the region in which it took place. Vital Certificates then did the research and provided me (in 7 days) a full copy of the original certificate in protective packaging. This company provides an excellent service and for what amounts to a very small fee saves you the time, worry and effort. Great business "does what it says on the tin"

 
Peter Allen - Cornwall
 

"I would just like to say a huge thank you for the quick service of finding my birth certificate.  I haven't seen it in 30 years! You kept me informed all through the process and it arrived here safely in Australia with no fuss.  Job well done."

Monique Giliberto - Austalia


'I wished to obtain a copy of my late son's birth certificate, went on line and quickly was able to find the Vital Certificate's website. This site I found to be unambiguous and, unlike a good many, was easy to navigate. Having entered my requirement and supplied the necessary detail it took no time at all for me to be advised of the cost (which I accepted) and to receive an acknowledgement with an estimate of when a certificate would be available. In only a matter of a few days a second email had a scanned copy of the certificate together with confirmation that my order had been posted. It arrived just five days later. This is a very efficient and user-friendly service which I would recommend without hesitation.'

Vincent Harris - Orewa, New Zealand


'My recent experience of using Vital Certificates to obtain a certified copy of a birth certificate is very positive. I ordered the certificate which was easy to do ( providing full & accurate details to them is essential of course) and I was kept informed of progress with the order with emails from Vital Certificates at regular intervals. When the copy certificate arrived it was perfect. So I can highly recommend them, excellent customer service received.'

Heather Crawford - UK


'I was extremely impressed with your service and would definitely use your service again should the need arise. You made everything so easy - from filling out the form, to paying for the document that I required and even emailing me a copy of the required document in advance of mailing it to me. Everything proceeded exactly the way it was described on your website. The emails sent to me assuring me that the document I was looking for had been found and would be emailed to me directly did a lot to alleviate the worry I was experiencing especially since I live in Canada.

All I can say is, thank you for your good work. I highly recommend your service to anyone who needs to find important documents. I could not have found the document I was looking for without your service.'

Pamela Van Loo - Ontario, Canada 


 
'I found Vital Certificates on the internet and followed up with an order. There was a bit of a hitch to start with because I mislaid the order reference number. However, an email to your company was met with a quick, helpful and friendly response and the certificate duly arrived in pristine condition.'

Jim Baldwin - Norfolk, UK


'Vital Certificates was recommended to me by I professional colleague. I needed a quick turn round to meet a deadline for a senior consultant engineering post in the Middle East. Vital Certificates delivered everything on time with no 'hidden extra' costs. If I need my credentials authenticated again in the future I would have no hesitation in using Vital Certificates.'

Martin Robertson - Somerset, UK


'I used the services of Vital Certificates to fulfil a process of which I really had no idea existed! Online search to establish the steps to be taken revealed a fairly complex and time consuming process. The online search thankfully also led to the service offered by Vital Certificates.

The online process of registering and payment was very simple and straightforward. The necessary information for onward transmission was given and explained where necessary.

Following onward transmission, I was kept informed by e mail of progress from receipt by Vital Certificates to the time that the process was complete and the documents were being returned to me, which was sooner than had been estimated.

The service provided by Vital Certificates was absolutely first class in terms of instruction, communication and achievement of objective. I would have no hesitation whatsoever in using their service again in the future.'

David Roger Griffiths - Wales, UK


'The service with Vital Certificates was exceptional. I urgently needed a copy of my long form birth certificate from the UK for my residency application in New Zealand and from the day I ordered it online to the day it arrived at my address in New Zealand was 2 weeks. Excellent service.'

Hayley Kemp - Wellington, New Zealand


'Thank You, you provide a great service and prompt delivery, will recommend Vital Certificates Ltd, a very satisfied customer.'

Debra Mills - London, UK


'An absolutely fantastic service, from enquiry to delivery. Sean has been extremely helpful throughout. My document arrived ahead of schedule, I am very impressed with "Vital Certificates" and would recommend, without hesitation, the use of the services they have to offer. I will certainly use them again. Great job!'

Melanie Jean Brodrick - UAE


'Fast, efficient, friendly service. Beat my expectations and made the whole visa application process that much simpler. Thank you.'

Kevin Bennett - Alicante, Spain


'Thank you for all your help with this, I found your service to be excellent and very happy with the communication I received when you were keeping me informed of the progress.'

Hannah Troutt - Berkshire, UK


'Working with Vital Certificates was a real life saver for me. I needed my birth certificate to obtain my passport and they really came thru for me. They even went the extra mile for me and sent it directly to the passport office for me to save time. I would use their service again and highly recommend them to anyone else needing their help. Thank you.'

Kevin Brown – San Diego, CA, USA


'After 4 decades of carefully preserving my birth certificate I found myself in the Philippines, a long way from home being asked for a full certificate. The one in my possession was the short version. Panic. No need. I found Vital Certificates on Google and my problem was solved. For a reasonable fee and simple application 8 days later my birth certificate was despatched. They supplied my certificate in good time as advertised. I would recommend them to anyone. Thank you.'

Vince Edwards – Aberdare, Wales


'I found Vital Certificates by simply searching the Web. I had no idea what to expect but I was delighted with the person to person support over the phone, the speed at which emails were responded to and most importantly the proactive professionalism of the staff. My certified qualification was returned to me ahead of the guideline schedule. It was great to have this work taken off my hands with my busy schedule. Thank you again guys!'

Jack Molony – Riyadh, Saudi Arabia


'Your service didn't save me just the time, but also all the hassle since I am living abroad, and it would have been impossible for me to go personally to the UK to get the certificate. I would say in few words: very professional team, quick, and completely reliable. Your team was in a continuous contact with me from the first beginning until the service delivery. Thank you.'

Laila Aoufi – Madrid, Spain


'I would like to say how satisfied I am with the service I received from Vital Certificates. Having tried to deal directly with the appropriate authority for the copy of the certificate I required I eventually gave without being able to contact them and handed the problem to Vital Certificates. They persisted on my behalf including making continual attempts by phone. Finally when the document was produced Vital Certificates made arrangements to have it sent directly to me and I received it the following day. A job well done!'

Robert Adair – Holsworthy, Devon, UK


'Vital Certificates did exactly what they advertised. They followed through to the letter and our certificate scan copy arrived on time and so did the hard copy. The emails letting us know at what stage our application was at was so helpful so that we knew it was getting dealt with. This for sure is the only way to go when you need these kind of documents.'

Tash Curran – Vancouver, Canada


'It was a real pleasure doing business with you. Your efficiency was second to none and you saved me a lot of time and effort. I can't commend you highly enough. Thank you!'

Jenny Young – Canberra, Australia


'Thank you so much for your prompt service in supplying a duplicate Birth certificate for me. You took the stress out of getting together legal papers and I am now able to collect my pension, as that was the last piece of identification I needed :-)'

Anna Salt – New Zealand


'Today I have received my attested documents. I am very pleased with the service provided by Vital Certificates. Whenever I have raised any query Vital Certificates has responded within one working day.

I will definitely recommend Vital Certificates to any body who wants to attest his documents from UK'

Muhammed Usman - Saudi Arabia


Vital Certificates are one of the most professional businesses I ever dealt with. My enquiry was a death certificate which turned out to be less than straightforward. My initial reaction was that since it was difficult they would wash their hands of it and I would have had to justify such action; but no! The staff went through 3 weeks of research establishing facts in order to find the correct identity of the deceased involved. I was on the verge of giving and felt that I was putting the staff at Vital Certificates through a lot of trouble when the outcome was doubtful. But through diligent and persistent effort they came up with a result.

I cannot recommend Vital Certificates highly enough except to say that this is the firm to deal with especially when your case is not so straightforward. They really do their best and are ready to go beyond the call of duty for their customers. Their service is tailored to the customer's needs. I have no hesitation giving them 5-star ratings.

Try Vital Certificates and you will not be disappointed. Thanks for their service. 

Paul D. Wright​, UK


'When my husband contacted me from the UAE asking me to arrange to have his degree certificate attested I had no idea where to start. However, a quick internet search revealed that there were companies out there who could handle the task for me and having reviewed a handful of sites, I opted to use Vital Certificates. I must admit to being a little apprehensive in handing over my husband's MSc certificate, but was quickly reassured by the business-like manner of the staff at VC and further by the regular email updates informing me of each milestone reached in the attestation process. The whole thing was completely painless and stress free and my husband's certificate quickly found its way back to his desk in Abu Dhabi, having been originally sent to VC in the UK by me, within a very short period of time, attestation complete. I would wholeheartedly recommend Vital Certificates to anyone in need of an attestation service. They are extremely time efficient and cost effective '

Sue Maher – UK


'I was hired for a position in UAE, and the company required a certified copy of my UK degree certificate. Living in Qatar I could not obtain the endorsements myself, so I checked the internet for a solution and found the Vital Certificates website. Nervous about losing my original certificate, I was assured by Vital Certificates that they only use the most reliable means of transmittal, and that the process would take some two weeks from receipt of the document plus five days for the certificates to arrive back in Qatar. And that is how everything worked out; Vital Certificates pays the notary, Foreign Office and consular fees on your behalf, and adds their own administrative charges and a courier charge. The whole exercise would have been far costlier and taken far longer if I had tried to undertake it myself. And my original certificate is back in my hands, safe and sound. '

Christian Rush – Doha, Qatar


'I was recommended to use the services of Vital Certificates, after I was able to secure employment out at the United Arab Emirates. As a pre-employment requisite I had to get various precious certificates attested in a hurry. This was the first time that I even knew a company such as Vital Certs existed. Since it was a trusted personal recommendation, I contacted the company, they explained the process and with some trepidation I sent off the original copies of various documents requested by my soon to be new employer. What I like most about the service offered is that company constantly communicates to you letting you know exactly where your documents are and how far into the process of attestation they have penetrated. Another plus is that they are competitively priced and I was genuinely surprised at how long the whole process took from beginning to end. Quick and within the time scales that they projected. I would have absolutely no hesitation in using their services again and if you want a first rate professional approach that is informative, reasonably priced and can quickly get the task accomplished you could do an awful lot worse. '

Mark Anderson – UAE


'I have been researching my and also my husband’s family history for a number of years and during that time I have ordered quite a number of certificates through Vital Certificates. I have found them to be extremely efficient with my orders arriving in the quoted time. Also if I have any queries I only have to email them and they reply promptly and helpfully. I only use Vital Certificates.'

Sheila Boddy – Australia


'I want to thank you all at Vital for making the attestation of my British degree certificates painless and efficient. I live in the USA and getting the certificates attested in the UK for the purpose of a Saudi Arabian visa was proving to be a nightmare until I found your company, who promptly dealt with all the government offices. Whatever time of day or night I phoned, there was someone to answer my questions courteously and update me. The process was smooth and much faster than I had anticipated. It's refreshing to find a business where one can still speak to humans and to get jobs done like as efficiently as this. I will give you my highest recommendation should anyone else need your services. Thank you once again. '

Peter Oswald – Riyadh, Saudi Arabia


'I am writing to you to express my thanks to your company 'vitalcertificates.co.uk' for you super service and quick response! Having lost these vital certificates in a fire, put together with the fact that I could not remember exact dates and places it seemed impossible that anyone or any company could supply me with replacement documents. Your company are most certainly professional and trustworthy in your searches, I was very impressed with your super communication both email & verbal. The staff kept me informed at every stage of the process and finally I received a phone call confirming my details were correct and I would receive the documents the next few days, I was impressed that I received a scanned copy of the documents immediately before the documents were posted. Documents received within 24Hrs. Super quick delivery and excellent communication and customer service, would recommend to anyone. Thank you. '

Michael Chrzanowski – County Wicklow, Ireland


'I needed an urgent copy of my UK marriage certificate to support my Canadian Permanent Residency application. I found Vital Certificates online and they got a scanned copy to me within three working days. During this time they kept me fully advised with the status of my order. I was very impressed with the simplicity of ordering and speed with which the Certificate arrived to me. I can certainly recommend them.'

Leslie Dunmore – Calgary, Canada


'I ordered my certificate from Vital Certificates as I needed my birth certificate quickly to change my name in Australia. The website was really customer friendly and so I followed all the steps and paid. They didn’t need a lot of information from me to track down my birth certificate which was really good. I assumed coming from overseas that it would take several weeks to arrive but to my surprise the end of the following week my certificate was there. I would recommend anyone needing their birth certificate or any other certificate quickly to use this website. '

Dawn Rabone – Perth, Western Australia


'Your company really saved me I was really ready to give up trying to find my ancestors but Vital Certificates came through for me, amazingly. I just wanted to say it was great dealing with you guys, I found your company as efficient as any that I have dealt with. And would have no hesitation in recommending the company to my friends. As a matter of fact I travel quite a bit and have already done so. Thanks again for your help and I will need your assistance again in the not to distance future. '

Anne O'Connor – Canberra, Australia

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