All timescales shown on the website refer to how long it will take us to process your request and have the document issued. Upon completion, we will send your order by the method chosen when your order has been placed.
We use a range of methods to ensure secured delivery of your documents. These are determined by the country you live in as follows:
All deliveries to UK addresses, including The Channel Islands and the Isle of Mann, are sent using Royal Mail. Services available include Standard First Class, Royal Mailed Signed For and Royal Mail Special Delivery (1PM).
Services for deliveries overseas vary dependent on your location. For most countries including the EU, North America and Australia, we offer Standard Royal Mail International post. This is not a tracked or insured postal method. We do offer Royal Mail International Track And Sign for an additional cost, available globally except the Middle East. If you require your certificate quickly, or are based in the Middle East we do offer a global courier service via UPS and DHL.
If you have opted for a signed service and no-one is available to sign for the delivery, the package will be taken back to the local sorting office or depot and you will be left a card asking you to collect the item or arrange for a reattempted delivery at a convenient time.